Every order is authenticated and shipped fully insured. Here’s the returns policy, by the manual.
Straight from the manual: approved returns are refunded to your original payment method — card orders back to the card, wire orders back by wire — within 5 business days of the piece clearing bench inspection. Want store credit toward the next acquisition instead? Available on request; never forced.
You get a 7-day window from delivery to return or exchange an eligible watch or strap. Condition is everything here: it has to come back unworn and exactly as it shipped, with the box, papers, tags and those protective stickers still stuck where they belong. On an exchange, the full value carries over and any price difference is refunded or collected.
If a watch turns up defective or clearly not as described, flag it within 7 days. Once it’s back with us and we’ve verified it, every dollar you paid goes back to your original payment method — and we cover the return shipping on those.
Fire off an email to [email protected] with your order number and what’s up. We’ll send back the return instructions; you ship the watch to us fully insured in its original packaging. Unless the piece was genuinely defective or not as described, return shipping and insurance are on you.
Anything worn, sized, engraved, altered or banged up after delivery is off the table, and so is anything that comes back missing its original box and papers. Special orders plus custom and aftermarket pieces are final sale — no exceptions.
Want to sweat the details before buying? Email [email protected] and we’ll confirm condition, box & papers and exchange eligibility up front.
